refund policy

READY-TO-WEAR ITEMS

Returns: Pre-made items can be returned within 7 days from the date of delivery. Items must be unused, in perfect condition, and accompanied by proof of purchase.

Refunds: After inspection and approval, refunds will be processed to your original payment method. Refund timing may vary depending on your financial institution.

Item Condition: To be eligible for return, items must be in their pristine, original condition: unworn, unwashed, and with all seals and tags intact. We cannot accept items that show signs of wear, including makeup stains, perfume scents, or any alterations.

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Final Sale: Custom pieces are crafted based on your specifications and are therefore not eligible for return, refund, or exchange.

Alterations: We offer one complimentary alteration per custom order. Requests must be made within 7 days of delivery. Please note that the customer is responsible for return shipping costs for alterations.

Defects: In the rare case of a defect, please contact us within 7 days of receiving your order and include supporting photos. We will aim to repair or replace the item. If that’s not possible, store credit will be issued.

Unclaimed Orders: If delivery is declined or the item remains uncollected for 10 days, the order will be considered forfeited. Tessuti reserves the right to reuse, donate, or resell the item. Payments will not be refunded.

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We accept all major credit and debit cards, including Visa, MasterCard, and American Express.

Payments are securely processed via encrypted gateways. We do not store or have access to your card details.

Charges are processed once the order is ready for dispatch.

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Orders are processed and prepared for dispatch within 3 to 7 business days.

This does not include courier shipping time, which may vary.

Once shipped, tracking details will be provided via SMS and email.

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All products undergo quality checks before leaving our workshop.

If a product is found to be defective, we will repair or replace it, or issue store credit if necessary.

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The following uses of our platform are strictly prohibited:

•Any illegal or unauthorized activity

•Uploading harmful or malicious content

•Violating third-party rights, including copyrights or trademarks

•Harassment, threats, or discrimination

•Tampering with the website’s security or infrastructure

•Using bots, scrapers, or other automated tools

Any violations may result in account suspension or legal action.

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Users retain full ownership of any content submitted to the website (e.g., reviews or comments).

By submitting content, you grant Aurum a non-exclusive right to use, edit, and display such content in connection with our services.